Help
Help with your Valeh ticket
For anyone who checked an item in at a valet service that uses Valeh. For anything about the valet service itself, contact the organization running it. Their details are on your ticket.
I got a text from Valeh. What is this?
You, or someone using your number, checked an item in at a valet service that uses Valeh. The link in the message is your ticket. Questions? Email hello@myvaleh.com.
What do I need to collect my item?
A valid ticket. It has a QR code and a ticket ID, and you get it through the link texted to your phone when you check your item in.
Show it at the counter. Staff scan the QR code or enter the ticket ID, then match your item to the photos taken at check-in.
I lost the text, or my phone is dead.
Talk to a staff member at the valet counter. They can look up your ticket and check your item against its check-in photos before handing it over. Tickets can't be recovered any other way.
What if I can't get back before the valet service closes?
You'll usually get a reminder before pickup closes. If you can't make it, contact the organization running the valet service. Their contact details are on your ticket.
Do I need to install an app?
No. Your ticket is a web page, and the link in your text opens it on any phone or computer. You can also add it to Apple Wallet.
Why did they photograph my item?
So staff can match your item to your ticket at pickup.
Who has my phone number?
The organization running the valet service, and Valeh. Your number is stored in Canada. Twilio delivers the text messages, and Meta processes your number if a message is delivered by WhatsApp. See the Privacy Policy.
How do I stop the messages?
Reply STOP to any message. It stops all Valeh text messages to your number, at every valet service that uses Valeh, including the ticket for any item you check in later. Text START to the same number to receive messages again. Reply HELP for help.
I received a “Collection Notice”. What is it?
Your item is still checked in, and the organization running the valet service is asking you to collect it. Contact them to arrange pickup. Their contact details are on your ticket.