Text messages

Text messages from Valeh

Valeh sends you a text when you check an item into a valet. Here is what that means.

How your number is collected

When you check in an item, the valet worker asks for your mobile number, in person at the counter, so they can text you your retrieval ticket. The ticket has the QR code you show to collect your item. Valeh does not collect numbers through this website, and no one is added to a list for anything else.

What the worker sees when they ask

The worker asks for your number on a screen that shows them what to tell you. This is that screen.

Valeh check-in screen on a worker's phone, showing a phone number field and the wording the worker reads aloud to the customer.

"You'll receive a text with your ticket for this item.

You may also receive a reminder if it isn't collected before we close, and a confirmation when it's returned. Usually 2 to 3 messages. Message and data rates may apply. Reply HELP for help or STOP to opt out."

The screen also shows the worker links to the Terms of Service and Privacy Policy.

What you will receive

+1 (647) 905-0023

Today 10:42 AM

Valeh App ticket CycleTO - Bike Valet at Christie Pits Your Bike is checked in. Ticket AV-1LM9G. Open your ticket: https://tix.myvaleh.com/ticket/7f3a9c21-4e8b-4d16-9a52-c0e7b1d84f30 Valeh is operated by Caestudy. Reply HELP for help, STOP to opt out.

Your ticket One message when you check your item in, with a link to your ticket.

5:00 PM

Valeh App - Ticket Reminder CycleTO - Bike Valet at Christie Pits Reminder: your Bike is still checked in. Please retrieve it by 6:00 PM. Ticket: AV-1LM9G Retrieve with this link: https://tix.myvaleh.com/ticket/7f3a9c21-4e8b-4d16-9a52-c0e7b1d84f30

A reminder If you have not collected your item before the service closes.

5:41 PM

Valeh App - Ticket Notice CycleTO - Bike Valet at Christie Pits Your Bike has been returned. Ticket: AV-1LM9G Receipt: https://tix.myvaleh.com/ticket/7f3a9c21-4e8b-4d16-9a52-c0e7b1d84f30

A confirmation When your item is returned to you.

That is usually 2 to 3 messages per item you check in. You are messaged only about an item you handed over. If the organization running the valet service can no longer use Valeh while your item is still checked in, you may receive one further notice asking you to contact them to collect your item. Their contact details are on your ticket.

The messages above are examples. The organization, location, item, and ticket details in yours will be your own.

Stopping messages

Message and data rates may apply.

Reply HELP for help, STOP to opt out.

The first message you receive includes these instructions. You can reply STOP to any Valeh message at any time, whether or not that message repeats them.

STOP is not limited to one ticket or one event. It stops all Valeh text messages to your number, at every organization using Valeh, including tickets for items you check in later. Text START to the same number to receive messages again.

Your number and your privacy

Your mobile number is used to send you the messages described above. Valeh does not sell or rent mobile numbers, and does not share them with third parties for marketing.

Full detail on what is collected, who processes it, and how long it is kept is in the Privacy Policy. The terms covering use of the service are in the Terms of Service.

Questions can go to hello@myvaleh.com.